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Let’s Communicate Group offers a full line of strategic planning to help your organization prepare for the 21st century:
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Diversity Training
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Is your organization prepared to do business in a diverse marketplace? Have your employees been trained to understand inclusiveness? Whether you are planning a one-day diversity training or a full-scale initiative to transform your business approach, Let’s Communicate Group can help with customized workshops on:
- Generational Gap Issues
- Cultural Audits
- Diversity in the Workplace
- Diversity and Customer Service
- Diversity Spot Audit and Assessment
- Respect in the Workplace / Toxic Employee
- Multicultural / Diversity Marketing
- Sexual Harassment Prevention
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| Organizational Communication |
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Your organization is communicating; have you listened lately? Let us help you apply the communication principles that enhance leadership and vision for your organization. Let’s Communicate Group knows the ropes when it comes to communication. For corporate and non-profits we’ve helped turn the corner on internal communication with employees and external communication with stakeholders.
When you have questions about organizational change, human resource development, conflict communication or building high performance teams; start with Let’s Communicate Group.
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| Executive Coaching & Leadership |
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The old saying “Fake it until you make it “ does not apply to executive team leadership. When you are at the helm; when profits depend on you; when your opinion goes before the Board or to the media; executive coaching is the tool you will need.
Our company has experience with such Fortune 500 companies as Coors Brewing Company, Dial Soap and Qwest Telecommunications. We help you make it…not fake it with one-on-one counsel or with the executive team about:
- Actions and behaviors that shape the team network
- Integrating creative thought into problem solving tasks
- Transforming organizational culture
- Solutions for team development
- Optimal decision-making
- Retreats and visioning processes
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| Strategic Planning |
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Let’s Communicate Group knows that plans on paper are not always implemented. We help you develop a course of action to:
- Refine your organization’s mission and values
- Assess your internal and external environment
- Identify and frame strategic issues
- Formulate strategies to help manage the issues
- Create, review, and adopt the strategic plan
- Assess the strategic planning process
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| Call Center Management |
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We know the industry; we’ve built them from the ground up; hired, and trained staff; created marketing research databases that made call centers profitable.
Call center management is an increasingly important skill, as the use of call centers becomes a popular method of centralizing information services, streamlining order taking and providing valuable customer support.
The skills required to successfully set-up and manage a call center encompass everything from staff recruitment and personnel management, to technical understanding of the options available, and the all-important customer relationship management. From small customer service departments to large call centers, the importance of developing the right way to handle a call is critical…call us!
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